Privacy Policy

1. Introduction

Kenny Kim Landscaping (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti‑Spam Legislation (CASL).

By accessing our website or submitting information to us, you consent to our collection, use, and disclosure of personal information as described in this Policy.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address.
• Project Information: Details about your landscaping needs, property, and service requests.
• Communications: Messages and attachments you send through our contact forms or by email.
• Website Usage Data: IP address, browser type, pages visited, time on site, and related analytics.

We collect personal information directly from you when you request a quote, fill out a contact form, subscribe to updates, or communicate with us.

3. Purpose of Collection

We collect and use personal information for purposes a reasonable person would consider appropriate, including to:

• Respond to quote requests, inquiries, and service bookings.
• Provide, schedule, and manage landscaping services.
• Communicate updates, invoices, or appointment reminders.
• Improve our website, services, and customer experience.
• Send optional promotional materials or service updates, when consent has been provided (CASL compliance).
• Fulfill legal or regulatory obligations.

We do not sell or trade your personal information.

4. Consent

By submitting your personal information, you are providing consent for us to collect, use, and disclose it for the purposes listed above.

You may withdraw or modify your consent at any time by contacting us at the email address provided in this Policy. Please note that withdrawal of consent may affect our ability to deliver certain services.

5. Retention and Safeguards

Your personal information will be retained only as long as necessary to fulfill the identified purposes or as required by applicable laws.

We employ reasonable physical, electronic, and administrative safeguards to protect personal information, including secured servers, limited access controls, and encrypted data storage where appropriate.

6. Disclosure of Information

We may disclose information only in the following limited circumstances:

• Service Providers: To trusted contractors, IT providers, or business partners who assist with our operations, subject to confidentiality agreements.
• Legal Compliance: To comply with lawful requests or regulatory obligations.
• Business Transfers: In the event of a merger, sale, or reorganization, your information may be transferred under equivalent protections.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Your Rights under PIPEDA

You have the right to request access to personal information we hold about you, and to request corrections if any information is inaccurate or incomplete.

Such requests may be made in writing to our Privacy Officer (see contact details below). We may require proof of identity before fulfilling your request.

8. Electronic Communications (CASL Compliance)

We comply fully with Canada’s Anti‑Spam Legislation (CASL). We will only send you commercial electronic messages (such as newsletters, seasonal promotions, or service reminders) if you have given express consent or if an existing business relationship exists.

You may unsubscribefrom these messages at any time by clicking the “Unsubscribe” link in the email or contacting us directly. Once unsubscribed, we will promptly remove you from marketing lists.

9. Cookies and Website Analytics

Our website uses cookies and related technologies to enhance your experience, analyze traffic, and understand user preferences.

• Cookies are small files stored on your device that help us track site interactions and remember preferences.
• You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
• We may use third‑party analytics services (such as Google Analytics) that collect non-identifiable information about site usage to help us improve our content and performance.

When you first visit our website, a banner may appear requesting your consent to the use of cookies. By continuing to use the site, you consent to our use of cookies as described here.

10. Web Forms and Email Disclaimer

Our website forms are transmitted using secure web protocols (HTTPS). However, please note that email communication over the Internet is not fully secure.

While we take reasonable measures to protect information once it reaches us, we cannot guarantee the security of data in transit. For sensitive inquiries, you may prefer to contact us by phone.

By submitting a web form on our site, you acknowledge and accept these communication limitations.

11. Policy Updates

We may modify this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

12. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

If you are not satisfied with how your inquiry is handled, you may contact: